User App Privacy Policy – Device Doctors
Effective Date: 17 July 2025
1. Introduction
This Privacy Policy describes how Device Doctors (operated by RK Technologies) collects, uses, shares, and protects your personal information when you use our User App, website, and related services. By using our app or services, you consent to the practices described in this policy.
2. Information We Collect
- Personal Information: Name, phone number, email address, residential address, device details, and payment information.
- Usage Data: App usage statistics, service requests, device diagnostics, and feedback.
- Location Data: Approximate location for service delivery and technician assignment (with your permission).
- Cookies & Tracking: We may use cookies and similar technologies for analytics and improving user experience.
3. How We Use Your Information
- To provide, maintain, and improve our services
- To process bookings, payments, and AMC subscriptions
- To communicate with you about your requests, updates, and offers
- To assign technicians and manage service delivery
- To comply with legal obligations and prevent fraud
4. Information Sharing and Disclosure
- With technicians and staff for service fulfillment
- With payment processors for secure transactions
- With third-party vendors for analytics, support, or legal compliance
- We do not sell or rent your personal information to marketers
5. Data Security
- We use industry-standard security measures to protect your data
- Access to your information is restricted to authorized personnel only
- Despite best efforts, no method of transmission or storage is 100% secure
6. Data Retention
- We retain your information as long as your account is active or as needed for legal, business, or support purposes
- You may request deletion of your account and data by contacting support
7. Your Rights and Choices
- You may access, update, or correct your personal information via the app
- You may opt out of marketing communications at any time
- You may request deletion of your account and data
8. Children’s Privacy
- Our services are not intended for children under 15 without parental consent
- We do not knowingly collect data from children under 15
9. Changes to This Policy
- We may update this Privacy Policy from time to time; changes will be posted in the app and on our website
- Continued use of the app after changes constitutes acceptance
10. Contact Us
By using the Device Doctors User App, you agree to this Privacy Policy and consent to the collection and use of your information as described above.
